Tutorials · Your account and help
Update the app and get help when something breaks
The About page tells you which version you run and helps you fix problems fast. The summary it copies has no passwords, sign-ins or chat in it.
You need: The Multistream app on your PC
Check for updates
- Open About in the app's sidebar, under App. The big number is your version.
- Click Check for updates. The line next to it says if you already have the newest version.
- A new version shows an Update card at the bottom of the side menu. Click Update and confirm. Multistream downloads it, then closes and opens again by itself in a few seconds. If you are live, it asks first.
- Click What's new to see what changed in recent versions.
When something isn't working
- Read Something not working? first. Chat or alerts often come back by themselves a few seconds after your internet does.
- Still stuck after a minute? Check in Connections, in the top bar, that the platform says it is signed in.
- Scroll to Diagnostics and click Copy diagnostics. A short summary of your setup is copied.
- Click Contact support and paste the summary into your message.
If support asks for a log file, click Open logs folder.
Under Diagnostic logs, Keep logs for sets how long old logs stay. Your chat logs and settings are never removed by this.