Tutorials · Your account and help

Report a bug with a screenshot

Found something broken or looking wrong? Send a report in under a minute. When it's fixed, we tell you.

On the website

  1. In your dashboard's sidebar, under Account, click Report a bug. A small window opens over the page.
  2. Under What went wrong?, write what you did, what happened, and what you expected instead.
  3. Click Add pictures to add screenshots, or paste one with Ctrl+V. You can add up to 5.
  4. Not signed in? Add your email so we can tell you when it's fixed.
  5. Click Send the report. You see a thank-you with your report's number.
  6. Click See your reports to follow it. Each report shows We're on it, Fixed or Closed.

Never send stream keys or passwords in a report.

In the app

  1. Click Report a bug at the bottom of the app's sidebar, under App.
  2. Write what went wrong in the box.
  3. Click Screenshot of the app to add a picture of the app as it looks now, or Add pictures for your own.
  4. Leave the box for the app's recent log and version ticked. It helps us find the problem fast, and anything that looks like a key or password is taken out first.
  5. Click Send the report.
  6. Your reports from this PC are listed under the form, with whether each one is fixed. When one is, the app also shows a notification.

If the app is signed in to your Multistream account, your reports also show on the website's Your bug reports page.

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